Privacy policy

Last updated: April 2, 2026

CILLI (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable laws in India.

1. Information We Collect

We may collect and process the following data:
• Personal details: name, email address, phone number
• Shipping and billing address
• Order and transaction details
• Device, browser, and usage data for analytics

2. Camera & Photo Access (Colour Theory Feature)

CILLI provides a colour theory feature that allows users to upload or capture images for personalised recommendations.
• Camera access is requested only with your permission
• Photo library access is requested only with your permission
• Images are used strictly for colour analysis and recommendation purposes

We do not store, retain, sell, or share these images beyond the functionality of this feature. You may withdraw access at any time via your device settings.


3. Use of Information

We use your information to:
• Process and fulfil orders
• Provide customer support
• Improve website functionality and user experience
• Communicate order updates and service-related notifications

4. Data Sharing

We do not sell or rent your personal data. Your information may be shared with third parties only as necessary:
• Payment gateway providers
• Shipping and logistics partners
• Technology and service providers supporting operations

5. Data Retention

We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights

You have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw consent where applicable
• Opt out of marketing communications

7. Data Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, misuse, or disclosure.

8. Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.